adc365 Privacy Policy

This Privacy Policy ("Policy") sets out the basis on which adc365 ("the Platform", "we", "us", or "our") collects, processes, stores, and discloses personal data submitted by or relating to players ("you", "your") who register and use the services available at adc365.org. This Policy applies to all personal data processed in connection with your use of the Platform, including registration, account management, payment processing, customer support interactions, and participation in games, sports betting, promotions, and any other features offered by adc365.

adc365 is committed to handling your personal information with transparency, security, and respect. We collect only what is necessary to provide you with a safe, personalised, and legally compliant gambling experience — particularly one designed for players based in Bangladesh and across South Asia. We do not sell your personal data to third parties for commercial marketing purposes.

By registering an account on adc365 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please do not use the Platform or submit any personal information to us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. Any updates will be posted on this page with a revised effective date. We encourage you to review this Policy periodically to stay informed about how we protect your data.

adc365 processes your personal data for the following purposes:

• Account management: To register, maintain, and administer your player account, verify your identity and age, and communicate with you about account-related matters.
• Service delivery: To provide access to casino games, sports betting, crash games, slot titles, and all other Platform features available to registered players.
• Payment processing: To facilitate deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard) and to maintain accurate financial records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited activities that could harm players or the Platform.
• Responsible gaming compliance: To monitor gaming behaviour for signs of problem gambling, to apply self-exclusion and deposit limit requests, and to fulfil our duty-of-care obligations to players.
• Legal and regulatory compliance: To comply with applicable legal obligations, including record-keeping requirements, anti-money laundering (AML) obligations, and responses to lawful requests from competent authorities.
• Customer support: To respond to your enquiries, resolve complaints, and improve the quality of our support services.
• Marketing communications: Where you have opted in, to send you promotional emails, bonus offers, and news about adc365 events and features. You may opt out of marketing communications at any time through your account settings or by contacting support.
• Platform improvement: To analyse usage patterns, conduct internal research, and enhance the performance, security, and features of adc365 based on aggregated, anonymised data.

adc365 will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your explicit consent or being required to do so by law.

adc365 does not sell your personal data. We may share your information with the following categories of third parties, strictly on a need-to-know basis and under contractual data-protection agreements:

adc365 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements. The following retention principles apply:

• Active accounts: Personal data is retained for the duration of your account relationship with adc365, plus a post-closure period as required by applicable laws.
• Financial and transaction records: Transaction history, deposit and withdrawal records, and associated identity data are retained for a minimum of five years following the conclusion of a business relationship, in line with standard AML and financial record-keeping obligations.
• Support communications: Records of customer support interactions are retained for up to three years from the date of resolution, unless a longer period is required by law.
• Marketing data: If you have opted out of marketing communications, we retain a suppression record of your opt-out preference to ensure we do not inadvertently contact you again.
• Technical logs: Server and security logs are retained for a rolling period of up to 12 months and then deleted or anonymised.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures.

adc365 uses cookies and similar technologies — including local storage, session storage, and pixel tags — to operate and improve the Platform. Cookies are small text files placed on your device when you visit a website. They allow us to recognise your browser across sessions, remember your preferences, and deliver a consistent experience.

The categories of cookies we use are as follows:

• Essential cookies: These are strictly necessary for the Platform to function. They enable core features such as session management, login authentication, and security verification. These cookies cannot be disabled without significantly impairing Platform functionality.
• Functional cookies: These allow us to remember your preferences — such as your language settings, preferred game categories, and display options — to personalise your experience on adc365.
• Analytics cookies: These help us understand how players interact with adc365 — which pages are visited most frequently, how long sessions last, and where players encounter difficulties. This data is used in aggregated form to improve the Platform.
• Security cookies: These assist us in detecting and preventing fraudulent activity, bot traffic, and unauthorised account access.

You may control non-essential cookies through your browser's cookie settings. Please be aware that disabling certain cookies may affect the functionality or personalisation features of adc365. We do not use third-party advertising cookies or retargeting pixels for the purpose of serving ads on external websites.

adc365 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including payment-related records and identity verification documents.
• Access controls limiting who within adc365 can access your personal data, based on the principle of least privilege.
• Regular internal security assessments and vulnerability testing of Platform infrastructure.
• Staff training on data protection obligations and secure data-handling practices.
• Incident response procedures to manage and report any suspected data breaches in a timely manner.

While we take all reasonable precautions to protect your personal data, no method of internet transmission or electronic storage is completely secure. We cannot guarantee the absolute security of data transmitted to or from adc365. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way adc365 processes your personal data, please contact our support team. The support email address is shown in the footer of this page as plain text — please use it for all privacy-related correspondence.

When submitting a privacy request, please include your registered username and a clear description of your request or concern so that we can respond efficiently. We will acknowledge your request promptly and aim to provide a substantive response within a reasonable period.

If you are not satisfied with how adc365 has handled your privacy concern, you may have the right to lodge a complaint with an appropriate data protection authority in your jurisdiction. adc365 will cooperate fully with any legitimate regulatory investigation relating to our data-processing activities.