Responsible Gaming at adc365
Gambling should be a source of entertainment, not stress. adc365 is committed to providing every player with the tools, information, and support needed to keep gaming safe, controlled, and enjoyable.
Our Commitment to Safe Play
At adc365, responsible gaming is not an afterthought — it is a core part of how we operate. We believe every player in Bangladesh, whether they are following the Bangladesh Premier League (BPL), enjoying live casino tables, or spinning slots, deserves a safe and transparent gambling environment. Our platform is designed to give you full control over your gaming activity at all times.
Gambling at adc365 is intended to be a leisure activity — like watching a T20 match or celebrating Eid with friends. It is meant to be fun. However, we recognise that for a small number of people, gambling can become problematic. If you ever feel that your gaming habits are shifting from entertainment to compulsion, adc365 has multiple tools and resources in place to help you regain control — or stop entirely.
This page explains our 21+ age policy, the responsible gaming tools available in your account, how to recognise the early warning signs of problem gambling, and exactly how to contact our support team if you need help. Read through this information carefully and remember: help is always available.
21+ Age Restriction
adc365 applies a strict minimum age requirement of 21 years old for all players. This policy applies to all residents across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. No exceptions are made.
During registration and at various points in your account lifecycle, adc365 may require you to submit a copy of your National Identity Card (NID) or other government-issued photo ID to confirm that you meet the minimum age requirement. Accounts found to belong to players under the age of 21 will be immediately suspended, all funds will be frozen pending review, and the case may be referred to the appropriate authorities.
If you are a parent or guardian and you believe a person under 21 in your household has accessed adc365, please contact our support team immediately using the email address in the footer of this page. We will investigate promptly and take all necessary action.
We also strongly encourage adults to use parental control software to prevent minors from accessing online gambling platforms on shared devices. Tools such as browser-level content filters can provide an effective additional layer of protection in family households.
Responsible Gaming Tools
adc365 provides all registered players with a set of practical tools to manage their gambling activity. You can access and adjust these settings at any time from within your account.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your adc365 account. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Reducing a deposit limit takes effect immediately; increasing a limit requires a mandatory 24-hour cooling-off period before the change applies.
Session Time Limits
Define the maximum amount of time you wish to spend on adc365 in a single session or over a defined period. When your session limit is reached, you will receive a clear notification and the platform will prompt you to take a break. This tool is especially useful for players who lose track of time during live cricket matches or late-night slot sessions.
Loss Limits
Set a maximum loss threshold for any given day, week, or month. Once your losses reach the limit you have defined, adc365 will prevent you from placing further bets until the limit period expires. This is one of the most effective tools for keeping your gaming activity within a budget you are comfortable with.
Time-Out (Short Break)
If you feel you need a short pause from gambling, you can activate a time-out on your account for a period of 24 hours, 48 hours, one week, or one month. During a time-out, your account is temporarily suspended — you cannot log in, place bets, or make deposits. The time-out cannot be reversed once activated, so consider your choice carefully before applying it.
Self-Exclusion
Self-exclusion is a longer-term option for players who feel they need to stop gambling for an extended period. You can apply for self-exclusion for a minimum of six months or up to five years. During self-exclusion, your account is fully deactivated, and adc365 will take reasonable steps to prevent you from opening a new account. Self-exclusion cannot be reversed before the chosen period expires.
Reality Checks and Activity Statements
Enable periodic reality check notifications that remind you of how long you have been playing and how much you have wagered in a given session. You can also request a full account activity statement at any time, covering your deposit history, withdrawal history, and net gaming results — giving you a clear and honest picture of your gambling spend over any time period.
How to Apply Responsible Gaming Tools
Activating any of the tools described above is straightforward. Follow these steps:
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Log in to your adc365 account using your registered username and password.
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Navigate to the Account Settings section, accessible from the main menu after login.
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Select the Responsible Gaming tab within your account settings panel.
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Choose the tool you wish to activate — deposit limit, loss limit, session limit, time-out, or self-exclusion.
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Set your preferred values, review the confirmation prompt carefully, and confirm your selection.
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You will receive a confirmation notification. Restrictions that reduce your limits take effect immediately. Increases may require a 24-hour review period.
Need help setting a limit? If you are unable to locate the Responsible Gaming settings or need guidance from our team, contact adc365 support directly at the email address shown in the footer. Our team is available around the clock and will assist you without judgement.
Overview of Available Limits
The following limit types are available to all adc365 players. All monetary limits are applied in BDT (Bangladeshi Taka).
Daily Deposit
Set by you
Weekly Deposit
Set by you
Monthly Deposit
Set by you
Daily Loss
Set by you
Time-Out
24h – 1 month
Self-Exclusion
6 months – 5 yrs
Warning Signs of Problem Gambling
Important: Problem gambling can affect anyone, regardless of age, income, or background. Recognising the early warning signs is the first and most important step toward getting help. If any of the statements below apply to you or someone you know, please seek support immediately.
- You are spending more money on gambling than you originally intended or can comfortably afford.
- You find yourself chasing losses — continuing to gamble in an attempt to recover money you have already lost.
- Gambling is affecting your relationships with family, friends, or colleagues in Dhaka, Chittagong, or elsewhere.
- You feel restless, irritable, or anxious when you try to reduce or stop gambling.
- You are borrowing money, selling possessions, or neglecting bills to fund your gambling activity.
- You are hiding your gambling activity from people who are close to you.
- Gambling is your primary way of coping with stress, loneliness, boredom, or negative emotions.
- You have tried to stop or reduce your gambling in the past but have been unable to do so.
Getting Help
If you believe your gambling has become a problem — or if someone close to you has expressed concern — please do not wait. Reaching out early makes it significantly easier to regain control. adc365 takes every support request seriously, and our team will respond with discretion, empathy, and without any pressure to continue playing.
To request a time-out, self-exclusion, or any other account restriction, or simply to talk to someone about your concerns, contact our support team directly:
Email: [email protected] (displayed in plain text in the footer — not a clickable link).
When you reach out, please include your registered username and describe your situation briefly. Our support agents are trained to handle responsible gaming requests sensitively and will guide you through the steps needed to protect your account and wellbeing.
adc365 also encourages players to seek independent professional guidance if they feel gambling is seriously affecting their mental health, finances, or personal relationships. Talking to a trusted doctor, counsellor, or community leader in Bangladesh can be an important step alongside using the tools we provide on the Platform.
Remember: Requesting help or applying a self-exclusion is a sign of strength, not weakness. adc365 will never penalise you for choosing to take a break or limit your activity. Our goal is to ensure that every player's experience on adc365 remains positive, safe, and within their personal boundaries.
Play Smart. Stay in Control.
adc365 is here to provide you with a fun, fair, and responsible gaming experience. If you are ready to play — do so within your limits. Explore cricket betting, slots, and live casino games, always keeping responsible gaming in mind. 21+ only.
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